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Renier B

1 reviews | Active since Nov 2012

11 Jun 2020, 11:05

STAY AWAY from supersonic. WORST customer service ever

For a few days now i have gotten ZERO help from your customer service department. Tried using your bot MULTIPLE times and its constantly offline. Then i tried calling in to get help over the phone, 2 days in a row im left waiting for 50 min a day in a queue?!!!!! When its finally my turn to talk to a “techie” there is no answer!!!! The call goes on but no one talks?! Im fed up with this! Since you guys took over from vuma its been a nightmare! Your management is mess and you absolutely no regard for your customers.

0
Replies (4)
Supersonic
Supersonic 's reply11 Jun 2020, 11:58
Official
Hello Renier, 

Apologies for this unsatisfactory experience. An agent will be in touch ASAP to assist. 

Regards, 
Sandra 
RB
Renier B's update11 Jun 2020, 18:18
Reviewer Update
Stilllllll waiting! Honestly the most shocking service i have ever come across
Supersonic
Supersonic 's reply12 Jun 2020, 09:02
Official
Renier I am so sorry - we will be in touch today to assist. 

My sincere apologies. 

Regards, 
Sandra 
RB
Renier B's update01 Jul 2020, 23:41
Reviewer Update
Sandra, Please.. i beg you.. Just resolve this issue. Packet loss to a local server is driving me NUTS! since you guys took over this line has gone to SH 1 T! PLEASE COMMUNICATE WITH ME VIA EMAIL.