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bC
beverley C

1 reviews | Active since Nov 2014

20 Apr 2022, 13:57

Stay away from Supersonic - they useless.

I am fed up with this company now and the only way to get their attention is to put a bad review up. You cut my internet on the 12/04/2022 without my consent or knowledge. My account was paided on the 25/03/2022 and it some how got caught in the bunch who didn't pay. I have called everyday, from the 12/04/2022 - 19/04/2022. Every call was a waste of my minutes as the agents could not assist me and they kept escalating the problem. They kept advising the problem was with Frogfoot, but never bothered to follow up or provide me any feedback. On the 16/04/2022 i decided to contact Frogfoot myself and they told me they were instructed to disconnect my internet. I called again on the 19/04/2022 to find out from Supersonic who authorized this as my account was not in arrears - they could still not tell me until I told them. Why can your agents not pick up the issue at hand as I am still sitting without internet yet you have my money. By right you should refund me due to your incompetency and your error.

I was put through to a Tyron Naidoo who asked me to send pictures of the router, Frogfoot box and my address. I have submitted that yesterday with NO feedback at all yet you have received my payment for April 2022. I have emailed him again, but NO feedback yet you have my full payment.

On another note, I am paying for a 20/20 MSP line and if I get 10 up and 2 down I am lucky. I want to know also when this contract expires so I can cancel your **** service once and for all. I can also get a 50/50 MPS for the same price at Vodacom and Telkom which means you are just stupid expensive as well.

Tyron advised a Frogfoot Technician will need to be called out to reconnect and please take note this will be for YOUR attention as this is YOUR error as my account is not behind.

My Reference number is S*** incase somebody feels their customers are important enough. This is absolute bull having to keep following up and not ONCE did any agent or persons call me on feedback. I can see why you get so many bad reviews - your useless, utter useless and I am regretting this contract - I cannot wait for it to end so I can seek a more competent Service Provider. Even a one star review is too high for the service you provide.

0
Replies (2)
Supersonic
Supersonic 's reply20 Apr 2022, 16:03
Official
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query . Kind regards VT
bC
beverley C's update22 Apr 2022, 08:06
Reviewer Update
So it is day 11 for me not having any internet. Monday is payday and you expect me to make a full payment again. Would you provide me with an FF Reference number so I can try deal with Frog Foot myself since your project managers cannot do it. The problem was escalated on the 14/04/2022 to Busiswe Dlamini yet you leave me hanging dry still. I have given the FRG*** reference to Frogfoot and they cannot assist me. They need an FF Reference number. Where is it difficult for you to deal with this so I can try do it myself. I am not going to make any further payments until the internet is restored and you can hand me over to who ever you want as this entire conversation will be kept - you are the people at fault, not me. Your poor agents are taking the runt for your *********** others. I don't see why I am expected to pay for a service that is not provided. I am trying to stay calm, but you are not making it easy for me. None of your people give feedback or bother to call back, this is such poor service. I was promised a call before 0900am today, but I am not going to hold my breath. Yesterday I spoke to an agent and he said the matter is under investigation - for what - your idiots working in billing - you restore what was never at fault then you investigate - now I must suffer the consequences while you investigate your own faults. All I hear is - we will call you back, I have sent an email - then nothing there after - the customer needs to consistently follow up - your service is the worst and I regret signing up - your *********** and useless.