STAY AWAY FROM SUPERSONIC THEY ARE THE WORST!

STAY AWAY FROM SUPERSONIC!!!

On 17 August 2020 I terminated my internet service (or lack thereof) with Supersonic in writing. Their service was terrible and their admin even worse - they failed to collect debit orders which resulted in me having to catch up (and I did). Supersonic proceeded to issue me with an invoice for September 2020 even after I sent my notice of cancellation in writing to staff at Supersonic and, on receipt of the invoice I sent a copy of my email terminating service in August to them, with no response (again). More than 3 years later Supersonic suddenly sends smses about my account being in arrears and hands me over to VVM attorneys. I HAVE NEWS FOR YOU - YOUR ADMIN WAS AND STILL IS TERRIBLE, YOU ARE COSTING YOURSELVES BUSINESS, GO FIND MONEY ELSEWHERE. In my opinion, even if you did have a claim, it has already prescribed, so save yourselves a buck in debt collection fees and credit my account!!!!!!! Oh and Close the account, I considered it to be done more than 3 years ago.

I truly hope people read this review because I would like to warn others of firstly the horrific internet service (there were always outages back then and, by the looks of the smse's I still receive, there still are outages) and secondly the terrible customer care (there is none).