Stay away from Supersonic. Frustrated customer

Extremely poor service and zero accountability from Supersonic! I made a payment in March, but even after sending proof five times, it was never allocated and my account was suspended. I had to make the payment again just to get reconnected, yet my line still has no internet connection.

I’ve spent over R200 in airtime calling the call centre — agents keep saying they’re logging requests, but nothing ever happens. It’s been almost 24 hours without internet, and now I’m told that technicians don’t work on weekends — after being promised it would be resolved in 45 minutes.

This entire experience has been unacceptable. The lack of communication, accountability, and urgency from both the agents and technical team shows complete disregard for customers.