CH
Cobie Hönicke

1 reviews | Active since Oct 2019

05 Jan 2021, 10:49

Stay away from SuperSonic aka Super*****ic

If only -5 stars were an option... I am at my wits end with Super*****ic... I explained in all my calls that I think the wifi was damaged by lightning and something needs to be replaced. Every call basically ended with the call centre saying they will get the Nepic engineer to contact me. More than a week later and I am still at square one. Call log and my wifi is STILL down: - 30/12/2020 @ 09h30 = 12 minutes - 31/12/2020 @ 12h54 = 11 minutes - 02/01/2021 @ 19h31 = 13 minutes 04/01/2021 @ 10h00 = 19 minutes Best to cancel and find a better service provider. SuperSonic is the worst when it comes to technical support!!!

0
Replies (1)
Supersonic
Supersonic 's reply05 Jan 2021, 12:37
Official
Good day Cobie Honicke.
My sincere apologies for the unsatisfactory service you have received.
We will follow up on your behalf and advised as soon as possible.
kind regards.

Sandra.