Stay away from supersonic

I wouldn’t recommend supersonic even to my worst enemy!! This is a very *********** company I’m surprised how it manages to still be up and running. I gave supersonic notice in September that end of October I want to cancel my subscription with them because of their service it has the worst fibre line even if you upgrade there is no change!! After giving them notice they deactivate my account on the last day of October when I call to find out if they have provisioned my line to where I’m switching to I get told that my line is suspended because I’m owing supersonic mind you this was not communicated with me that there is payment that I need to make only when I called I get told this!?! So supersonic just cancel my subscription which they had to end of October then they just sit on their heads and don’t bother to call me to tell me that in order for the line to be moved to my new service provider there is payment that apparently was still due by me of which no one can tell me what that payment is for because supersonic makes you to speak to trainees that have no clue what’s going on either!!! Long story short I made the payment as I have had enough of supersonic and wasn’t going to keep arguing with them further!!! After payment was done I was told that all will be in order my line will be provisioned to my new service provider and I can LOUDLY SAY SUPERSONIC has still not done this!!! Their cancellation depend don’t bother to call because clearly their call centre agents have no clue what’s going on only them internally they have contact to the cancellation department. It’s been 3 days with no internet because supersonic clearly has better things to do than to provision my line!!! Calls are not answered and when they eventually get answered the agents also don’t know what happening. SUPERSONIC YOUR COMPANY IS A MESS!!! And everyone from agents to supervisors and team leaders “have this I don’t care attitude”. Be very careful of this company stay away from it at all costs!!