IE
Igor E
1 reviews | Active since Jan 2019
04 Aug 2021, 13:14
Stay away from Supersonic!!!!!!
Account settled 30 days prior to payment schedule to get line released. Have proof that line should be released by 31 July 2021. Now all of a sudden they won’t release my fibre line for another 30 days.
Customer service is horrible! Always a queue of 5+ people and always more than 30minutes on the phone before someone assists you!
Sick of this!!!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
04 Aug 2021, 13:19Good day Igor.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply04 Aug 2021, 13:19
Official
Good day Igor.
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
IE
Igor E's updateReviewer Update
04 Aug 2021, 13:25I cannot deal with this any longer. I have asked you with so must respect to assist me. You can reply on Hellopeter, but when I email you directly you cannot respond to me? I paid on time. I thanked you when you helped me, but when I need you to release the line when it is legally allowed to be released there’s a problem. I am sure by now that I will be notified that it won’t be released. All the people here rating Supersonic 1 star didn’t do it for fun. I just hope that my line will be released asap as per email ons July 14 stating my notice period ends 31st of July. No later than 31st of July 00:00 my fibre was shut down, but not relsased for other ISP’s.
IE
Igor E's update04 Aug 2021, 13:25
Reviewer Update
I cannot deal with this any longer. I have asked you with so must respect to assist me. You can reply on Hellopeter, but when I email you directly you cannot respond to me? I paid on time. I thanked you when you helped me, but when I need you to release the line when it is legally allowed to be released there’s a problem. I am sure by now that I will be notified that it won’t be released. All the people here rating Supersonic 1 star didn’t do it for fun. I just hope that my line will be released asap as per email ons July 14 stating my notice period ends 31st of July. No later than 31st of July 00:00 my fibre was shut down, but not relsased for other ISP’s.