GT
Gregg T
1 reviews | Active since Feb 2012
07 Mar 2023, 14:52
Stay away
I've gone from a fan of Supersonic to stunned by their total lack of professionalism.
I've been overcharged for over 6 months and have been chasing a call back since the end of January.
Still no courtesy of a call.
Stay away from these *****s.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
07 Mar 2023, 15:43Good day.
Thank you for contacting Supersonic Fiber.
Kindly be advised that your price adjustment package with regards to the invoice being charged for the old pricing to the new price has been escalated to the management so that they can be able to contact you back.
Regards,
Supersonic Fibre.
Supersonic 's reply07 Mar 2023, 15:43
Official
Good day.
Thank you for contacting Supersonic Fiber.
Kindly be advised that your price adjustment package with regards to the invoice being charged for the old pricing to the new price has been escalated to the management so that they can be able to contact you back.
Regards,
Supersonic Fibre.
GT
Gregg T's updateReviewer Update
14 Mar 2023, 11:14THIS IS STILL UNRESOLVED.
I receive a call from a gentleman last week after posting my Hello Peter complaint.
He *promised* me that I would get a call back and would not have to chase this. I am now getting SMS warnings that my account is in arrears and my service will be stopped. Can someone take accountability of this issue now and have the courtesy of returning my emails, calls and messages. Regards
I receive a call from a gentleman last week after posting my Hello Peter complaint.
He *promised* me that I would get a call back and would not have to chase this. I am now getting SMS warnings that my account is in arrears and my service will be stopped. Can someone take accountability of this issue now and have the courtesy of returning my emails, calls and messages. Regards
GT
Gregg T's update14 Mar 2023, 11:14
Reviewer Update
THIS IS STILL UNRESOLVED.
I receive a call from a gentleman last week after posting my Hello Peter complaint.
He *promised* me that I would get a call back and would not have to chase this. I am now getting SMS warnings that my account is in arrears and my service will be stopped. Can someone take accountability of this issue now and have the courtesy of returning my emails, calls and messages. Regards
I receive a call from a gentleman last week after posting my Hello Peter complaint.
He *promised* me that I would get a call back and would not have to chase this. I am now getting SMS warnings that my account is in arrears and my service will be stopped. Can someone take accountability of this issue now and have the courtesy of returning my emails, calls and messages. Regards
GT
Gregg T's updateReviewer Update
16 Mar 2023, 10:44Spoke to yet another consultant on Tuesday (the third or fourth one now), was promised a callback. I cannot believe I have to write this, but this is still not resolved.
I original took this up with SS in JANUARY.
My internet access is now at risk.
Call me today, now, or just send cancellation forms.
I original took this up with SS in JANUARY.
My internet access is now at risk.
Call me today, now, or just send cancellation forms.
GT
Gregg T's update16 Mar 2023, 10:44
Reviewer Update
Spoke to yet another consultant on Tuesday (the third or fourth one now), was promised a callback. I cannot believe I have to write this, but this is still not resolved.
I original took this up with SS in JANUARY.
My internet access is now at risk.
Call me today, now, or just send cancellation forms.
I original took this up with SS in JANUARY.
My internet access is now at risk.
Call me today, now, or just send cancellation forms.