Hellopeter
Share Your Experience
VF
Vanessa F

1 reviews | Active since Aug 2018

14 Mar 2022, 11:14

STAY AWAY!!!

We cancelled on the 6th of January, the router was collected, we were then after weeks of fighting added onto the batch for refund on the 22nd of February it was then reversed and re added onto the refund batch on the 25th, a very rude woman told me I must wait the whole two five to get my refund, I waited until the 1st of March-no refund, I called again and was told that billings have to look at my account again so I will not be refunded, and on top of that they debited my account on the 1st of February and 1st March. Please don't use this company they lie treat you as if you are stupid, debit your account and refuse to refund your money. Delete tickets, and ask you when you sent the ticket.. Beyond disgusting service

0
Replies (11)
Supersonic
Supersonic 's reply14 Mar 2022, 11:57
Official
Good day Vanessa, 
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.

Kind Regards,
LB

VF
Vanessa F's update14 Mar 2022, 13:47
Reviewer Update
I have been hearing this for 60 days, because you keep debiting and I have to stop I get a bad credit name, I want my money this week. you are all jokes, you pass the buck and give same generic excuses ALL the time, I am still waiting for that call from the billings department..
VF
Vanessa F's update15 Mar 2022, 09:47
Reviewer Update
I have also heard this before. I want my money back that's all, tickets get deleted or closed but NOTHING is resolved!Just give me back my money
VF
Vanessa F's update15 Mar 2022, 14:05
Reviewer Update
They told me that and keep sending the payment back. And the billings department refuses to call me and give me an honest answer!
VF
Vanessa F's update15 Mar 2022, 14:10
Reviewer Update
So it takes 3 months to decide if you will refund a customer, who has been spoken to like they are stupid and you are telling me it takes 3 months to send back R999,that's quite ridiculous
VF
Vanessa F's update15 Mar 2022, 16:43
Reviewer Update
Thats always what you say nothing happens, nobody cares and its almost like they dont want to refund your money. I have had enough this will be sorted by end of the week..
VF
Vanessa F's update17 Mar 2022, 19:07
Reviewer Update
NOT March January and February.Perhaps if the people in the billings department called us, and stopped hiding behind the call center agents this could have been sorted sooner. So get billings to call us!!!
VF
Vanessa F's update18 Mar 2022, 17:01
Reviewer Update
It's close of business and guess what NO call... I cant believe how absolutely disgusting you people are I have to beg and plead waste my time and money, calling almost everyday, sending tickets and everything,go on to hellopeter and still nothing happens do we need to waste more money and drive to head office with a lawyer to just get R999 back, I just do t understand why you wont just pay it back, it was your fault the line didnt work and now we must still beg for our money back? That is either poor customer service or complete and utter disrespect!
VF
Vanessa F's update21 Mar 2022, 14:01
Reviewer Update
It is 21st March and I'm STILL waiting for billing department to call me.. almost 4 months waiting for a refund!!!!!!
VF
Vanessa F's update26 Mar 2022, 10:55
Reviewer Update
How many times are you going to "follow up" with billings and when am I actually going to get my money. It's now 4 months!!
VF
Vanessa F's update28 Mar 2022, 11:50
Reviewer Update
I knew there would be no response, because you just don't want to refund me..