Stay away, choose anyone else!

If you think that billing issues with city of joburg are bad, you probably are not a Supersonic client, their billing department makes joburg look like a well oiled machine...

On the same account some services are pre-paid month in advance and some post paid, if that is not confusing enough then when you pay on their portal, through Netcash, who in this case definitely drops the ball!, it simply doesn't reflect on your account, not even after a week. Talk about back to the stone age and they are supposed to be a tech company. 😒

I have over three hundred services with almost every service provider there is and I can honestly say that in my experience Supersonic is absolutely the worst when it comes to admin and support. I don't like giving their support team a bad review but it is in my opinion because the tools at their disposal or access to systems is simply beyond poor, I get so frustrated then I have to remember that the poor support person is limited with what they can do, and you can't simply escalate the process without first going through the troubleshooting process which by now I know is futile but nevertheless "we must follow the script" or the world will come to an end!

If I could afford an infomercial I would specifically warn all potential customers to rather choose another service provider, any service provider, doesn't matter who it is you will get better service....

The backup through MTN is world class and the network when it works is pretty good, just the Supersonic billing and support is bringing this service provider down.