Stay Away

Worst customer service I have ever experienced, I would give minus 5 stars if I could. I had Supersonic FTTH at my previous address when I was still staying there, when I moved to a new address I upgraded to a 40mb line (from a 10mb) and the account was supposedly transferred to the new address. After moving I was still billed for the previous address and did not receive an invoice/statement for the new address. Thinking this was an error on their part that would be resolved and not wanting to fall behind on payments, I paid the invoiced amount to the old account. The following month I got billed for both the old address and the new one. I eventually got hold of their customer support and the person assisting me said that the old account was still active so they would deactivate it and also transfer the amount that I paid to the old account to the new account for my new address, I was given proof of this. Months later I get notified that my account is in arrears. Upon investigation on my part, and 500 million emails with someone from their customer experience department (the only person that actually responded to my numerous attempts at contact), I discovered that the amount was never actually transferred to my account. I explained this with great detail to the person helping me, and lo and behold, I have yet to receive a reply after well over 2 months! And of course, my account is still in "arrears". Most abominable service I have ever experienced. Stay away. Very far away.