SST539555 - Non existant support on unaseable line

Made the change to them from MWEB because of poor service, WHAT A MISTAKE. My line was OK for about 3 days, then I started getting up to 20% constant packet loss after 5pm every single day. Traceroute clearly shows that the packet loss starts on one of their mtn hops, I logged a request on the 4th of Dec, had to follow up myself on the 6th as it wasnt actioned yet, then had to follow up once again on the 11th, just to be told "oh we cant see your file that you attached" - meaning in over a week nothing was done. The lady that assisted on the 11th then helped to upload the files herself via whatsapp and allocate the call to their 2nd lvl support. It is now the 15th, my line is still unusable, and I still have no feedback, and dont bother commenting on your ticket online, because response is non existant. Regret to say I will probably be putting in my month notice to move to a more competent ISP so I can actually work.