CJvV
Christoffel Jansen van Vuuren

1 reviews | Active since May 2021

14 May 2021, 12:35

**** speed

I am a new custome to superdonic and ai already have issues, I have a issue with the speed. The first 4 days best service download and upload 40+ tested everyday morning afternoon and at night even during "peak" times and got that speed until a few days ago I got home and no internet. Followed the instructions on the whatsapp for when there is slow speed and did a speedtest after 5 minutes it showed 0 ping 0 download and 0 upload, rebooted the router (that was supp**** by supersonic)and got the same results after that I phoned the call centre and they said that they will check on the system and after 2-3 minutes they said I must reboot my router, so after that the internet was there but it was slow like under 10mb and when I told the agent it was slow and I wasn't getting my speeds like in the beginning he said that it could be of the peak times, which is a pot of **** in my books so does supersonic just deliver very good speeds for the first week and don't care afterward or do you just throttle the speeds because I get better speed on my normal simcard for my phone than on supersonic so don't come with that peak times excuse as I have done speed tests in 2 in the morning and same thing so fix my slow internet and give me the speeds I had or I cancel. ps. It is the uncapped MTN supersonic deal for R999 a month

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Replies (3)
CJvV
Christoffel Jansen van Vuuren's update14 May 2021, 12:48
Reviewer Update
Also forgot to mention it the uncapped FLTE with supersonic and my prepaid simcard in my phone is MTN and it gets better speeds than the supersonic LTE
Supersonic
Supersonic 's reply14 May 2021, 12:59
Official
Good day Christoffel.
I sincerely apologise for the frustration caused. Kindly allow me a moment to follow up on your query and I will provide the necessary feedback. 
Kind regards, Sandra
CJvV
Christoffel Jansen van Vuuren's update14 May 2021, 13:46
Reviewer Update
But how come MTN prepaid simcards has more speed than Fixed LTE. Other than that then look what factors changed that I lost so much speed and fix them