Sooo Upset

Supersonic Internet Seravice Provider

I don't know how many times I have written to you without response. This is unfair and daylight *******. Billing me twice for June yet you suspend my account for arrears.

I started writing to you guys from the 9th of July with my June double billing but no one cared to respond or look into it. I even attached my bank debit order screenshot to show payment that went off my account. Means whichever in accounts is not doing their job. All you know is cut us off.

I logged in tickets SST750069, SST777431, SST779199, which I never got response.

I sent my bank statements from May for proof of payment. Even did a breakdown as to find the payments, but no one cared to respond. You are quick to suspend accounts even after billing me. No one cares to call and we can't even contact you.

22 I was through to Mogale on the Supersonic WhatsApp number, who didn't even give me a chance to explain my query, but instead told me my statement had been sent to me and he went offline.

25 August, I was through to Makona on the Supersonic WhatsApp number, who asked me to send my bank statements, told me he was verifying and then he disappeared.

26 August I didn't get even a response at all.

I spent the whole day today, 26 August, on the Supersonic phone line, but kept saying "rate us after this call", a call which never ended.

How pathetic can a service provider be? Especially when I don't have arrears. It would be another story if I did. You need to do better. Or it's an ISP thing to **** customers

Where do we find you so I can come in person with my babk statements???