****SONIC SUB PAR ROUTERS

2022-06-09 first ticket of my wi fi that just disconnects.2022-06-15 second request to replace the router.2022-07-01 third ticket same problem.2022-08-01 ticket again.2022-08-02 ticket again and reported them to ISPA also.2022-08-02 requested a technician to replace the router no one ever showed as they are still looking for a router that works.2022-08-04 no response from this place threatened to reverse payments.2022-08-08 the skilled agent that helped only switched the connection to auto which was like that in the first place and it didn't work as i changed it to one channel to see if it makes a difference. The wifi still disconnects even after i sent this skilled agent videos of it he tells me they cannot change the router as it is working fine from their side. Obviously they wouldn't experience the wifi dropping in JHB and not in my home where i sit next to the router. When a LAN cable is pugged in it works the WIFI on the router is malfunctioning but they are in my home whne it is tested through time travel.Well today i did reverse payments and blocked them from talking money until they give me a new router different brand from this FONG KONG (ZYXELL PEP STORES BRAND).I have heard the past two months all their stories from reboot and do a speed test to they are sourcing new equipment but no solution other than an agent remotely logging in and telling me it works fine we cannot replace it. I am the end user experiencing what it does i can also log in and look and say it works lets pay for a half service only