LJ
Leandrie J
1 reviews | Active since Dec 2018
20 May 2022, 10:35
So tired of Supersonic
I have been trying to phone this place since January to set up my debit order I can never get through to them as you hold on for hours and hours and eventually when you get to number 3 you get cut off! Now they suspend my services after I have mailed the debit order form more than once. They don't deduct the debit order from their side and now it becomes my problem. Their pricing is way more than any of their competitors as it is and its literally impossible to get out of the contract as they want to charge you ridiculous cancellation fees.
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Replies (4)
Supersonic 's replyOfficial
20 May 2022, 10:42Thank you for reaching out to Supersonic. We apologize for the frustration caused. Kindly be advised that we will be looking into this query .
Kind regards Supersonic
Supersonic 's reply20 May 2022, 10:42
Official
Thank you for reaching out to Supersonic. We apologize for the frustration caused. Kindly be advised that we will be looking into this query .
Kind regards Supersonic
LJ
Leandrie J's updateReviewer Update
20 May 2022, 11:16Ok your whatsapp number is an automated system that doesnt help with queries. I have sent messages on Facebook in the past with no reply. The only way I get any response out of you is via hellopeter
LJ
Leandrie J's update20 May 2022, 11:16
Reviewer Update
Ok your whatsapp number is an automated system that doesnt help with queries. I have sent messages on Facebook in the past with no reply. The only way I get any response out of you is via hellopeter
LJ
Leandrie J's updateReviewer Update
20 May 2022, 14:06Ok so just so everyone who reads this knows what the end result is here:
They never submitted my debit order request so the debit order hasnt been going off my account. They have been charging me R695 for a 10MB line even though their website states that its R695 for a 30MB line. They refuse to reconnect my services even though the mistake is on their side not mine. And best of all i cant cancel with them before I pay the cancelation fee which is ridiculous so I am stuck with this useless service for the rest of my life! DO NOT FALL FOR THEIR MONTH TO MONTH CONTRACT AS YOU WILL END UP STUCK IN A CONTRACT YOU CAN NOT GET OUT OF
They never submitted my debit order request so the debit order hasnt been going off my account. They have been charging me R695 for a 10MB line even though their website states that its R695 for a 30MB line. They refuse to reconnect my services even though the mistake is on their side not mine. And best of all i cant cancel with them before I pay the cancelation fee which is ridiculous so I am stuck with this useless service for the rest of my life! DO NOT FALL FOR THEIR MONTH TO MONTH CONTRACT AS YOU WILL END UP STUCK IN A CONTRACT YOU CAN NOT GET OUT OF
LJ
Leandrie J's update20 May 2022, 14:06
Reviewer Update
Ok so just so everyone who reads this knows what the end result is here:
They never submitted my debit order request so the debit order hasnt been going off my account. They have been charging me R695 for a 10MB line even though their website states that its R695 for a 30MB line. They refuse to reconnect my services even though the mistake is on their side not mine. And best of all i cant cancel with them before I pay the cancelation fee which is ridiculous so I am stuck with this useless service for the rest of my life! DO NOT FALL FOR THEIR MONTH TO MONTH CONTRACT AS YOU WILL END UP STUCK IN A CONTRACT YOU CAN NOT GET OUT OF
They never submitted my debit order request so the debit order hasnt been going off my account. They have been charging me R695 for a 10MB line even though their website states that its R695 for a 30MB line. They refuse to reconnect my services even though the mistake is on their side not mine. And best of all i cant cancel with them before I pay the cancelation fee which is ridiculous so I am stuck with this useless service for the rest of my life! DO NOT FALL FOR THEIR MONTH TO MONTH CONTRACT AS YOU WILL END UP STUCK IN A CONTRACT YOU CAN NOT GET OUT OF
LJ
Leandrie J's updateReviewer Update
21 May 2022, 08:35Just another side note the supposed ways they give you to contact them also doesn't work. The "whatsapp number" redirects you to another number. When you whatsapp that number every single option takes you back to the call centre. You have to phone the call centre and just be prepared to wait about 3 hours before anyone answers if they answer because most of the time when you get to the front of the queue you get cut off. Their number is also not toll free so if you don't have a cellphone contract be prepared to spend hundreds when you phone the call centre! This place is a joke on their website it says R695 for a 30MB line I am currently paying that amount for a 10MB line and no one bothers to phone you no you have to phone them and like I said that is impossible. I am going to my lawyers on Monday as I have solid proof that I asked for my debit order to be reinstated in january this year which was never done so now I get the blame as I am supposed to run their accounts department too. Last year it took them 6 months to allocate a payment I made and they kept disconnecting me due to this issue because they have an *********** bunch working in their accounts department.
LJ
Leandrie J's update21 May 2022, 08:35
Reviewer Update
Just another side note the supposed ways they give you to contact them also doesn't work. The "whatsapp number" redirects you to another number. When you whatsapp that number every single option takes you back to the call centre. You have to phone the call centre and just be prepared to wait about 3 hours before anyone answers if they answer because most of the time when you get to the front of the queue you get cut off. Their number is also not toll free so if you don't have a cellphone contract be prepared to spend hundreds when you phone the call centre! This place is a joke on their website it says R695 for a 30MB line I am currently paying that amount for a 10MB line and no one bothers to phone you no you have to phone them and like I said that is impossible. I am going to my lawyers on Monday as I have solid proof that I asked for my debit order to be reinstated in january this year which was never done so now I get the blame as I am supposed to run their accounts department too. Last year it took them 6 months to allocate a payment I made and they kept disconnecting me due to this issue because they have an *********** bunch working in their accounts department.