So much back and forth between fibre provider and ISP provide. SUPER ANNOYED

Supersonic website indicates that they offer a 24 hour support service. 24 hours is not from 7am to 10pm weekdays and 8am to 5pm on weekends, as Indicated by the whatsapp support team. We have been having endless issues from Saturday morning 31st August 2019 from 11am . On the chat with supersonic as we have no internet connection. There has been endless back and forth, resetting routers, on the phone with technicians, being told the problem is on the fibre service providers side, spoke to the fibre providers and they said the problem has been Rectified on their side, the problem is on supersonic side. It's now just past 9:03 Sunday 1st September and I have had no response from supersonic on their WhatsApp support line for almost an hour now. Been with these two service providers for less than 30 days and already having regrets. My kids are on An international home school program that commenced today the 1st of September 2019 and they are going to be behind if this matter is not Rectified immediately as the entire school program is internet based.