So Frustrating

Shocking customer service. I have been with them for over 2 years, good start, but for the last year I have had almost nothing but issues with their call center. From highly unknowledgeable operators to operators pretending that they cannot hear you for over 30 min on a call, until you eventually put the call down, which I believe they want, as then you are unable to potentially rate them, if you are lucky to receive the option. I can also not find anywhere, where you can direct any compliments or complaints, which could save them from loosing customers and picking up the good and bad seeds. Even now after cancelling the service I am having issues. They 1st cancelled my service to early leaving me with no connection, and now they did not cancel the ISP line, therefore blocking my new service provider rom connecting me. So frustrating.