MS
Martin S

1 reviews | Active since Apr 2022

13 May 2022, 14:15

So aboud two weeks ago i wrote a review of good service but the folllow through was terrible with regards to installation we were told by the project manager last week tuesdsy morning they will come to install no one came we phoned he said hell get

So aboud two weeks ago i wrote a review of good service but the folllow through was terrible with regards to installation we were told by the project manager last week tuesdsy morning they will come to install no one came we phoned he said hell get back to us he didn't we phoned again then he said saterday they came but only took pics then said Sunday morning we waited they only came at 3pm spend 3hrs plus no result said they will come back monday arround 1 they never did when we asked they said on there way but at 6 they told us management told them not to come then they said next day by 1 again we had to follow up and beg they came at 5 when they said 1 they go signal but not strong then said will be here next day by 10 again had to follow up at 11 they said on there way but only got to us at 6pm so we not important as customers priority is be back early and resolve why leave us for last minute and see to other clients

0
Replies (7)
Supersonic
Supersonic 's reply13 May 2022, 14:42
Official
Good day. Thank you for contacting Supersonic Fibre, to apologies for the inconvenience and frustration caused. Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further. Regards, Supersonic Fibre.
MS
Martin S's update14 May 2022, 09:29
Reviewer Update
Good day any feedback as we had no reply
MS
Martin S's update15 May 2022, 09:02
Reviewer Update
Good day following up again as i had no response only recieved a call where i had to explain my expirrence with tech support and was told it will be escalated but no solition offered
MS
Martin S's update18 May 2022, 17:19
Reviewer Update
Hi LB i am at work u can contact me on *** now or on my cell at 7pm as i finish that time
MS
Martin S's update19 May 2022, 07:53
Reviewer Update
Good day you tried to contact me once yesterday can you perhaps contact me on my work number between 9 to 7 *** regards
MS
Martin S's update24 May 2022, 09:06
Reviewer Update
Dear supersonic I did give my contact details as you requested and the times you can get hold of me a guy with the initial L.B sent the message but it has been more then a week now no one contacted me and more then a month no result regarding my complaint not to mention damage to property . I chose not to mention names but this is getting out of hand I don't want to beg anymore please

MS
Martin S's update24 May 2022, 09:06
Reviewer Update
Please contact me on my cell asap