JF
Justin F
1 reviews | Active since Apr 2015
29 Sept 2021, 16:58
SMS stating my service will be cancelled tomorrow. Try calling their support line and no answer
What a joke. I get an SMS at 4PM today telling me that I have been receiving a free FLTE service from Super sonic while my fibre line was installed, I have had this line since January, they now state the service will be cancelled tomorrow and someone will collect the router. any questions I can then call ***. I call the number and nothing, just the music and voice stating that I am caller number 1, How on earth can I be stuck at caller number 1 on a Wednesday afternoon with no answer? How many support staff are actually working in that company?? Pathetic.
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Replies (2)
Supersonic 's replyOfficial
29 Sept 2021, 17:47 Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards, Nonhlanhla
Supersonic 's reply29 Sept 2021, 17:47
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards, Nonhlanhla
JF
Justin F's updateReviewer Update
29 Sept 2021, 20:08Hi there, my concern is that the sms states they will be collecting a router. I only have one router? I received a single router from the technician and that's it. If they take it then i have no router which leaves me without internet
JF
Justin F's update29 Sept 2021, 20:08
Reviewer Update
Hi there, my concern is that the sms states they will be collecting a router. I only have one router? I received a single router from the technician and that's it. If they take it then i have no router which leaves me without internet