RC
Ruan C
1 reviews | Active since Feb 2024
16 Feb 2024, 11:20
Slowness of Super(slow)Sonic
Service provided by this Supersonic is **********. I have had multiple outages over the last few months and Supersonic does not seem capable of sorting it out. I have now over the last 6 weeks logged more tickets for slow network speed, which they send to their provider and then it is closed with no confirmation from the CUSTOMER that the problem is resolved. I then have to go through the same process to log the ticket - reboot and wait, connect a LAN cable, run speed test, send screenshot, okay we will log ticket, ticket closed….. start the process again. All they do is blame it on the FNO which is not my problem, I pay supersonic for a service which I am not getting.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
16 Feb 2024, 11:31Y’ello, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far. May you kindly send us a direct message so that we can assist you promptly.
Supersonic 's reply16 Feb 2024, 11:31
Official
Y’ello, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far. May you kindly send us a direct message so that we can assist you promptly.
RC
Ruan C's updateReviewer Update
16 Feb 2024, 19:05As it stand right now i have been waiting for 1.2 h for a reply on your "direct" message line. I have also tried to call you multiple times before and tired of wasting my time. You can call me. You have my information. Your customer service is none existent.
RC
Ruan C's update16 Feb 2024, 19:05
Reviewer Update
As it stand right now i have been waiting for 1.2 h for a reply on your "direct" message line. I have also tried to call you multiple times before and tired of wasting my time. You can call me. You have my information. Your customer service is none existent.
Supersonic 's replyOfficial
16 Feb 2024, 19:25Ruan Coetzee, We have noticed your comment. Please note your fibre line is on a 10/10Mbps, depending on how many people are using your internet there will be interferences issues. You will be able upgrade your fibre speed on the customer's portal; https://clientzone.supersonic.co.za/register/
Supersonic 's reply16 Feb 2024, 19:25
Official
Ruan Coetzee, We have noticed your comment. Please note your fibre line is on a 10/10Mbps, depending on how many people are using your internet there will be interferences issues. You will be able upgrade your fibre speed on the customer's portal; https://clientzone.supersonic.co.za/register/
RC
Ruan C's updateReviewer Update
16 Feb 2024, 21:20I have multiple confirmations from "Supersonic" that this is not the case. The FMO also confirmed my line speed.... he suggested you are throttling the line, which is not the first time someone told me Supersonic does this.
And the fact it is it takes me to go to site like this to get any sort of response. Shows your customer service.
Let me know where to send the confirmations from you on my line speed
And the fact it is it takes me to go to site like this to get any sort of response. Shows your customer service.
Let me know where to send the confirmations from you on my line speed
RC
Ruan C's update16 Feb 2024, 21:20
Reviewer Update
I have multiple confirmations from "Supersonic" that this is not the case. The FMO also confirmed my line speed.... he suggested you are throttling the line, which is not the first time someone told me Supersonic does this.
And the fact it is it takes me to go to site like this to get any sort of response. Shows your customer service.
Let me know where to send the confirmations from you on my line speed
And the fact it is it takes me to go to site like this to get any sort of response. Shows your customer service.
Let me know where to send the confirmations from you on my line speed