Slow speed and pathetic service

Item: Supersonic
Rating: 1
Author: Ross S

I have been trying for three days to sort out my internet connection. Took hours to get hold of anyone and all I got was a reference number. No follow up, no reply to my requests for progress.

After 2 months with this company I am already going to look for an alternative ISP purely due to the pathetic lack of service.

Helpful (0)

Replies (4)

Supersonic 's replyOfficial

27 Mar 2020, 14:26

Hello Ross,

Please note that an agent will be in touch with you shortly to assist.

Regards
Sandra

Supersonic 's reply27 Mar 2020, 14:26

Official

Hello Ross,

Please note that an agent will be in touch with you shortly to assist.

Regards
Sandra

Ross S's updateReviewer Update

28 Mar 2020, 07:21

What a shock... No contact. Still no response to my WhatsApp queries. If not sorted by Monday as soon as lockdown is over so is our business relationship!!!

Ross S's update28 Mar 2020, 07:21

Reviewer Update

What a shock... No contact. Still no response to my WhatsApp queries. If not sorted by Monday as soon as lockdown is over so is our business relationship!!!

Ross S's updateReviewer Update

31 Mar 2020, 15:55

Not sure what your companies definition of shortly is? Still no contact or resolution. It has now been 8 days with avg speed less than 0.50mbps

Ross S's update31 Mar 2020, 15:55

Reviewer Update

Not sure what your companies definition of shortly is? Still no contact or resolution. It has now been 8 days with avg speed less than 0.50mbps

Supersonic 's replyOfficial

03 Apr 2020, 11:10

Hello Ross, apologies for the delay, i am following up with support.

Regards,
Sandra

Supersonic 's reply03 Apr 2020, 11:10

Official

Hello Ross, apologies for the delay, i am following up with support.

Regards,
Sandra