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Shane V

1 reviews | Active since Jul 2019

05 Aug 2021, 14:47

Slow service/misleading info

I have been having a bad experience with supersonic. I app**** for a new LTE router 30/30 GB Day and night bundle and received the router, however I have been without services for 3 days now and have been contacting supersonic ever since.

I have contact more than 3 times a day and calls are very long.

I eventually got through to someone for the first times who told me that my router will be activated within 30 minutes, I waited whole day!!! and nothing happened.

I got through to someone else on a different day only to be told they will escalate it to their Manager/Project manager to get the sim activated and was told to wait 20 - 25 minutes. I have once again waited 2 days and nothing has happened!!.

I have wasted over R100's in airtime waiting to speak to someone for over hour multiple times and has been frustrating especially when you are working.

This is very bad service and I would not recommend anyone to join them.

0
Replies (5)
Supersonic
Supersonic 's reply05 Aug 2021, 14:50
Official
Good day Shane. 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly allow me a moment to follow upon your behalf. 
Kind regards, Nonhlanhla
SV
Shane V's update05 Aug 2021, 15:12
Reviewer Update
Thank you,

How long will the activation take as I need my network as im working from home and have already lost a lot of money
SV
Shane V's update06 Aug 2021, 09:14
Reviewer Update
Still no feedback has been provided and it is no almost a week without Wi-Fi.

Please be advised that I will not pay for these days that I am without service.

If the issue is not resolved by latest the weekend then I would like to cancel please.

Thank you.

SV
Shane V's update10 Aug 2021, 11:27
Reviewer Update
Its been 10 days now without service. This is a disgrace from the worst ISP ever.

Can someone please contact me asap to assist in getting my services cancelled.

Please be advise again. I will NOT pay for services I did not receive for cancelling and I also will not pay to return the router.

I want my refund as well.

Thank you.
SV
Shane V's update12 Aug 2021, 11:35
Reviewer Update
Pathetic service. I have still not received any call from Supersonic as yet.

@hellopeter can you please advise on how I can proceed in escalating this matter as my bank card information is with them and worried they will start debiting my account.

I highly recommend that no one takes Supersonic as their ISP. terrible service.