Slow internet sort it out

I contacted somebody in the company that helps me when I have a problem. I recently got in touch with her as we have been experiencing very slow internet for about 10 days. She took a bit of time (two days) to come back to be with me because she was off sick. But eventually, she got somebody to phone me up who with some help could sort out the problem very quickly once he had details about my router. So thanks very much for sorting that out for me.