Slow fibre and extremely poor customer service.

Customer service is extremely poor. I requested an upgrade to higher fibre speed since 21 May 2024. I had to wait up to eight hours for an unhelpful response on the WhatsApp line, 30 minutes to hold on the phone without the phone being answered or if answered being sent to the Internet link that was being upgraded. I am still waiting for an email reply. Despite me having a ticket for the upgrade, it has not been effected in 2 months. My fibre is down at least 40% of the time and slow the rest of the time. Horrible company.