Slow

Hi Sandra,

I wrote a review here a few days ago wondering whether my delivery would be fast. It was, thank you.

The huge problem now is that the speeds for the fixed LTE are sometimes abysmal, down to 0.85 Mbps. Extremely slow, not "fibre-like" at all, which is your CEO's promise (according to an article). The speed is much slower and more variable than Telkom lte which is not even supposed to have coverage in my area. Your usage map indicates that I have coverage. This is the first step before ordering, If I do not have coverage for 4G you should not have sold me a 4G product. Please check my coverage (my physical address is in my details) and return to me please.

I tried to call your call tech support but after getting to number one in the queue after a half an hour of waiting, my call was dropped.

If this matter cannot be resolved, I would like to cancel the month-to-month product with you and get a refund please. This is definitely not as advertised.

Can you please communicate with me urgently via email to resolve this matter. I would prefer not to receive calls.

Thank you.