NM
Nico M
1 reviews | Active since Dec 2020
23 Apr 2021, 14:03
Sloppy Supersonic.
My line have been down for the past two weeks and all I get is procedural diatribe! I have lost R126k in lost earning during that period! I have decided to cancel their service and look elsewhere! I pitty their sales team who work hard in closing deals whilst their operations fail them
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
23 Apr 2021, 16:06 Good day Nico,
My sincere apology for the unsatisfactory service and inconvenience caused. Please reply to this message as a private message if there is anything I can do to assist.
Kindest regards,
Joshua
My sincere apology for the unsatisfactory service and inconvenience caused. Please reply to this message as a private message if there is anything I can do to assist.
Kindest regards,
Joshua
Best regards,
Supersonic 's reply23 Apr 2021, 16:06
Official
Good day Nico,
My sincere apology for the unsatisfactory service and inconvenience caused. Please reply to this message as a private message if there is anything I can do to assist.
Kindest regards,
Joshua
My sincere apology for the unsatisfactory service and inconvenience caused. Please reply to this message as a private message if there is anything I can do to assist.
Kindest regards,
Joshua
Best regards,
NM
Nico M's updateReviewer Update
05 Jun 2021, 21:56Greetings Joshua, to date I my line still not fixed and have been informed that it’s a vodacom problem. Shockingly I received a bill. I have been calling your helpless call center who continuously tell me they have escalated my matter. I have informed them of my intention to discontinue my relationship and I got threatened with a shortfall payment. My business continue to be impacted by all this and no one from supersonic wants to take responsibility.
NM
Nico M's update05 Jun 2021, 21:56
Reviewer Update
Greetings Joshua, to date I my line still not fixed and have been informed that it’s a vodacom problem. Shockingly I received a bill. I have been calling your helpless call center who continuously tell me they have escalated my matter. I have informed them of my intention to discontinue my relationship and I got threatened with a shortfall payment. My business continue to be impacted by all this and no one from supersonic wants to take responsibility.
NM
Nico M's updateReviewer Update
08 Jun 2021, 09:29Greetings Joshua, to date I my line still not fixed and have been informed that it’s a vodacom problem. Shockingly I received a bill. I have been calling your helpless call center who continuously tell me they have escalated my matter. I have informed them of my intention to discontinue my relationship and I got threatened with a shortfall payment. My business continue to be impacted by all this and no one from supersonic wants to take responsibility.
NM
Nico M's update08 Jun 2021, 09:29
Reviewer Update
Greetings Joshua, to date I my line still not fixed and have been informed that it’s a vodacom problem. Shockingly I received a bill. I have been calling your helpless call center who continuously tell me they have escalated my matter. I have informed them of my intention to discontinue my relationship and I got threatened with a shortfall payment. My business continue to be impacted by all this and no one from supersonic wants to take responsibility.
NM
Nico M's updateReviewer Update
09 Jun 2021, 12:14Yesterday out of frustration I decided to go storm Supersonic’s office. Unfortunately I was fed the same diatribe I received over the phone. After waiting for 1 hrs and a half whilst the *********** gathered in confusion ; a gentleman by the name of Lesego who was the technician who did my installation recognized me and approached to find out why I was there. After pouring my frustration out to him he instantly followed me to my home and sorted the problem.
Now; question is; the gathering of the *********** could not just call a technical guy who was in the same office to ask for help or their egos just gotten the better of them!
Sadly our organizations are destroyed by ego maniacs and they need to be gotten rid of so we can save jobs and livelihoods.
LESEGO IS MY HERO AND I PRAY THAT SUPERSONIC EXECUTIVES JUST APPROPRIATELY RECOGNISE HIM! THE MAN HAS THE PERSONALITY & TECHNICAL CAPACITY TO DIFFUSE ANY SITUATION.
To the gathering of the ***********; just do the honourable thing and look for appropriate careers. Customer services is not for you!
Now; question is; the gathering of the *********** could not just call a technical guy who was in the same office to ask for help or their egos just gotten the better of them!
Sadly our organizations are destroyed by ego maniacs and they need to be gotten rid of so we can save jobs and livelihoods.
LESEGO IS MY HERO AND I PRAY THAT SUPERSONIC EXECUTIVES JUST APPROPRIATELY RECOGNISE HIM! THE MAN HAS THE PERSONALITY & TECHNICAL CAPACITY TO DIFFUSE ANY SITUATION.
To the gathering of the ***********; just do the honourable thing and look for appropriate careers. Customer services is not for you!
NM
Nico M's update09 Jun 2021, 12:14
Reviewer Update
Yesterday out of frustration I decided to go storm Supersonic’s office. Unfortunately I was fed the same diatribe I received over the phone. After waiting for 1 hrs and a half whilst the *********** gathered in confusion ; a gentleman by the name of Lesego who was the technician who did my installation recognized me and approached to find out why I was there. After pouring my frustration out to him he instantly followed me to my home and sorted the problem.
Now; question is; the gathering of the *********** could not just call a technical guy who was in the same office to ask for help or their egos just gotten the better of them!
Sadly our organizations are destroyed by ego maniacs and they need to be gotten rid of so we can save jobs and livelihoods.
LESEGO IS MY HERO AND I PRAY THAT SUPERSONIC EXECUTIVES JUST APPROPRIATELY RECOGNISE HIM! THE MAN HAS THE PERSONALITY & TECHNICAL CAPACITY TO DIFFUSE ANY SITUATION.
To the gathering of the ***********; just do the honourable thing and look for appropriate careers. Customer services is not for you!
Now; question is; the gathering of the *********** could not just call a technical guy who was in the same office to ask for help or their egos just gotten the better of them!
Sadly our organizations are destroyed by ego maniacs and they need to be gotten rid of so we can save jobs and livelihoods.
LESEGO IS MY HERO AND I PRAY THAT SUPERSONIC EXECUTIVES JUST APPROPRIATELY RECOGNISE HIM! THE MAN HAS THE PERSONALITY & TECHNICAL CAPACITY TO DIFFUSE ANY SITUATION.
To the gathering of the ***********; just do the honourable thing and look for appropriate careers. Customer services is not for you!