ZE
Zane E
1 reviews | Active since Nov 2011
08 Aug 2021, 11:51
Since the 21st Of July I might have had one or 2 days of constant good internet from Supersonic where I was able to use it to its fullest potential
Since the 21st Of July I might have had one or 2 days of constant good internet from Supersonic where I was able to use it to its fullest potential. I also had to go into the office a few times instead of working from home as I had zero connection on some days. I've even had the external antenna installed. I've never had feedback from there office about what is the real problem and what's being done by them. Even my previous complaint went unanswered by Supersonic, even though it was said here on Hello Peter that they will come back to me.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
08 Aug 2021, 12:20Good day Zane.
I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply08 Aug 2021, 12:20
Official
Good day Zane.
I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
ZE
Zane E's updateReviewer Update
08 Aug 2021, 12:36Good day take note this was my last Cas nr
Good day Zane, Please note that I have logged a case number CAS-771122-T3C4X1, with our Support department to investigate the speed issue and provide you with feedback accordingly. If you ever need to follow up directly with the Support department you may do so either on a call or WhatsApp on ***. Thanks PMa
Good day Zane, Please note that I have logged a case number CAS-771122-T3C4X1, with our Support department to investigate the speed issue and provide you with feedback accordingly. If you ever need to follow up directly with the Support department you may do so either on a call or WhatsApp on ***. Thanks PMa
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Zane E's update08 Aug 2021, 12:36
Reviewer Update
Good day take note this was my last Cas nr
Good day Zane, Please note that I have logged a case number CAS-771122-T3C4X1, with our Support department to investigate the speed issue and provide you with feedback accordingly. If you ever need to follow up directly with the Support department you may do so either on a call or WhatsApp on ***. Thanks PMa
Good day Zane, Please note that I have logged a case number CAS-771122-T3C4X1, with our Support department to investigate the speed issue and provide you with feedback accordingly. If you ever need to follow up directly with the Support department you may do so either on a call or WhatsApp on ***. Thanks PMa
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Zane E's updateReviewer Update
08 Aug 2021, 16:23I actually don't know where it is. But this is the last one I got for my speed problem. That has been a problem the whole day again.
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Zane E's update08 Aug 2021, 16:23
Reviewer Update
I actually don't know where it is. But this is the last one I got for my speed problem. That has been a problem the whole day again.
ZE
Zane E's updateReviewer Update
09 Aug 2021, 14:17As I'm on the line with your support staff they will tell me that 0.8mbs is best effort internet that you can supply and what I pay R1000 for.
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Zane E's update09 Aug 2021, 14:17
Reviewer Update
As I'm on the line with your support staff they will tell me that 0.8mbs is best effort internet that you can supply and what I pay R1000 for.
Supersonic 's replyOfficial
09 Aug 2021, 15:04Good afternoon, thank you for contacting Supersonic Fiber, please hang in there while one of our Superstars get in touch with you.
Warm regards
WN
Warm regards
WN
Supersonic 's reply09 Aug 2021, 15:04
Official
Good afternoon, thank you for contacting Supersonic Fiber, please hang in there while one of our Superstars get in touch with you.
Warm regards
WN
Warm regards
WN
ZE
Zane E's updateReviewer Update
10 Aug 2021, 17:06Well after been given another new case number yesterday and sending loads of info. Today again I had no internet connection for the entire day. And still no one gives me feedback but yes the money is expected at the end of the month. This is now getting quite ridiculous that it can't be solved.
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Zane E's update10 Aug 2021, 17:06
Reviewer Update
Well after been given another new case number yesterday and sending loads of info. Today again I had no internet connection for the entire day. And still no one gives me feedback but yes the money is expected at the end of the month. This is now getting quite ridiculous that it can't be solved.
ZE
Zane E's updateReviewer Update
12 Aug 2021, 16:59And still no one from Supersonic has given me an answer. I was told an Snr engineer will phone me back within the hour and nothing happened. Today again I have the worst internet connection going from full speed to no speed the whole day. If I could mark their service zero I would have.
ZE
Zane E's update12 Aug 2021, 16:59
Reviewer Update
And still no one from Supersonic has given me an answer. I was told an Snr engineer will phone me back within the hour and nothing happened. Today again I have the worst internet connection going from full speed to no speed the whole day. If I could mark their service zero I would have.