Since Regional NY2025 Outage, terrible service

Since the outage end of last year, my connection has been extremely slow. I tested with nothing but 1 machine connected and still not working which rules out my local network and devices.

I logged a call and updated the ticket many times, and not ONCE has anyone from SuperSonic reached out to assist me.

It is now 14 days - no help and no assistance to resolve the matter.

I suspect you have something wrong on your PPPOE network as the PPPOE interface is ALWAYS sitting at 100%, yet the traffic reaching my router is almost non existing.

I have called your contact centre, and one does just go into a continious loop and never get to speak to an agent.

I cannot wait for the next few months to pass, so that I can cancell my services with you as your customer support is absolutely terrible.