Sim activation

I see a lot of people sit with the same issue of mine. I have an existing supersonic account. I have no problems what so ever. Delivery was quick, activation was quick.. So obviously with great service like this, one would recommend the service to friends and family. Well imagine my massive read face. My friend paid and ordered the modem, it arrived quick(checkmarks for that. But getting the sim card activated, oh my. 2 days now, and supersonic cant get a sim card activated. The only excuse is that the ticket has been lodged by an engineer. I tried phoning today again for feedback. Same story. Worse of all, supersonic sends a pro rata inv, for no internet Im quite disappointed for recommending supersonic to my friend. I would never do it again. I feel embarrassed for praising supersonic the way i did.