lH
lilly H
1 reviews | Active since May 2014
09 Mar 2023, 14:16
SICK OF SUPERSONIC
I am still waiting for supersonic to contact me!! They keep responding that they will look into it and get back to me!! I call every month and same story "someone will call me back" This case is pending from August 2022. You charged for usage and yet I was down from 10 August to 27 September 2022. How many months does it take to resolve??? Sick of this!!!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
09 Mar 2023, 15:46Good day.
Thank you for contacting Supersonic Fiber. We sincerely apologize for the frustration caused.
Kindly be advised, we have requested a call back with regards to your downtime, as we have made a follow-up with our billing team with regards to your credit note, which is due for the days you never had internet.
Regards,
Supersonic Fibre
Supersonic 's reply09 Mar 2023, 15:46
Official
Good day.
Thank you for contacting Supersonic Fiber. We sincerely apologize for the frustration caused.
Kindly be advised, we have requested a call back with regards to your downtime, as we have made a follow-up with our billing team with regards to your credit note, which is due for the days you never had internet.
Regards,
Supersonic Fibre
lH
lilly H's updateReviewer Update
09 Mar 2023, 19:15I have been following up every month since September...how long does it take? Why is no one calling me???
lH
lilly H's update09 Mar 2023, 19:15
Reviewer Update
I have been following up every month since September...how long does it take? Why is no one calling me???