sh*t service

Really bad customer service given!!!

I have been having issues - AGAIN - with my internet speeds. At most I will be getting a pathetic 1mbps to mostly below those speeds during any time of the day I sent a message on FBK messenger on the 23rd of October with regards to the issues I had with the speeds Everytime I follow up on the ticket that was logged - I had been told that the tower in my area is down because of loadshedding

To date - today is the 23rd of November - 1 MONTH LATER - and it's still not sorted out

I can't believe or understand how a big ISP like MTN is taking so long to fix one of their cell towers

I feel as though I am being bull****ted around but the customer support and this flippen sickening and ridiculous!

They can't understand my and I think other people's frustration when someone is paying SO MUCH for a service and getting pathetic support or updates or issues I am having

I feel as though I am just getting milked for my money and NO ONE FROM THEIR SUPPORT CAN GIVE ME DIRECT ANSWER OR ANY SORT OF FEEDBACK!!!!!