Shoddysonic not Supersonic

At the end of September 2019 I signed up with MTN’s service provider Supersonic for a fibre connection at my home and was told it would take about a week. The days came and went so after further enquiry an installation date of 15 October 2019 was set. The day came and went with a no-show by Supersonic’s installation sub-contractor Odyssey. After no uncertain complaining and putting myself out the installation proceeded a couple of days later, which took 3 days to get my fibre up and running. I thought well its done now and the aggravation is over but I was wrong…….

Two weeks later the fibre installation was starting to fall of the walls. I notified Supersonic and an MTN quality inspector was sent out to assess the situation. He agreed that the installation is very shoddy and that there have been problems with this installer before. He said the job is non-compliant on a number of aspects – fibre run not properly secured and externally not run conduit or mini-duct to protect against the sun, non-compliant connection to MTN’s infrastructure, non-approved termination box used etc. The inspector said a re-install would be required ( not only a repair) and that he would action this. I said that under the circumstances I do not wish to have Odyssey back on site but rather a competent and qualified contractor.

Some two weeks later the same technician from the same shoddy installer arrived on site unannounced, wanting to repair his ******* installation with a hammer and a couple of cable clips. I naturally sent him away and informed Supersonic that this not acceptable – a competent contractor is required, bringing along all necessary materials, tools and equipment, to re-do / remedy the installation. This was on 19 November 2019…

I am still waiting…..despite numerous Whatssapp comms with Supersonic.