Shockingly Unprofessional Service From Supersonic & MTN

My experience with Supersonic Fibre and MTN has been nothing short of shocking. I took out a MONTH-TO-MONTH fibre package through MTN, and at no point did the consultant disclose any cancellation fees or policies — a clear violation of the Consumer Protection Act.

When I relocated, I submitted my first cancellation request on 2 October 2025. I have screenshot proof of the submission. Supersonic later claimed the request “never existed” and cancelled it on their side without notifying me. I then submitted multiple follow-up requests, yet: - No one contacted me - No confirmation was provided - My cancellation was ignored - The router has still not been collected - I am still being billed, including for December

MTN’s fibre agent Christopher Read repeatedly gave incorrect information and refused to acknowledge the nondisclosure at signup. There is also an “early cancellation fee/clawback”, if you cancel within 12 months - which was not disclosed and was falsely advertised, as the agent said "it is month to month, so you can cancel anytime as long as you give a month's notice".

I have phoned, emailed, visited the store, and followed every process. Nothing has been resolved.

This behaviour is *********, unprofessional, and legally questionable. Because of this, I will not take out any further services with Supersonic.

I have escalated the matter to the Consumer Goods & Services Ombud.

This entire ordeal has been exhausting and shows exactly how not to treat customers.