Shockingly Bad Service from Supersonic

Terrible feedback, terrible communication. I was going to write a long review, but their rating is so poor that I do not think this is going t help. I bought an apartment where the previous owner was a customer. I requested in November 2021 to have a 100mbps uncapped service activated, spent just over 2 hours on the phone over 2 months and many, many calls, and still I do not have Wi-Fi access in my home. I thought the idea was to give customers a service so that they can invoice, but obviously I do not understand their business model.