MS
Marilu S
1 reviews | Active since Jun 2023
03 May 2024, 06:19
Shockingly bad
I have never in my life had to deal with such completely and utterly useless customer service in my life before. You wait 3 hours for them to reply on their WhatsApp chat line and if you then don't reply back to their eventual reply within 10 minutes they close the chat. It's infuriating. They have double debited me for a second time this month after I sent them the proof of payment twice. The same happened on a previous occasion and I sent proof of payment then too. Both proofs were sent on the 2nd but a whole month later they still had not assigned the payments and double debited me. They are beyond shocking. And lately the line is so bad that we may as well use our cell phone hotspots instead.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
06 May 2024, 14:11Good day, Marilu,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply06 May 2024, 14:11
Official
Good day, Marilu,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to assist, and I will revert with feedback as soon as possible.
Kind regards,
AM
MS
Marilu S's updateReviewer Update
16 May 2024, 13:56I still haven't heard back. Our internet has been so slow in the evenings lately that we may as well not have it. Using our phone data in the evenings now. Am I being throttled for double payment now? I wouldn't be surprised.
MS
Marilu S's update16 May 2024, 13:56
Reviewer Update
I still haven't heard back. Our internet has been so slow in the evenings lately that we may as well not have it. Using our phone data in the evenings now. Am I being throttled for double payment now? I wouldn't be surprised.
MS
Marilu S's updateReviewer Update
04 Jun 2024, 16:54You just debited my account AGAIN? I cannot get anyone to help me. Please everyone note that I cannot even get this problem sorted out. No one will help me and I never manage to catch the agent on the WhatsApp chat in time before they close the chat!!
MS
Marilu S's update04 Jun 2024, 16:54
Reviewer Update
You just debited my account AGAIN? I cannot get anyone to help me. Please everyone note that I cannot even get this problem sorted out. No one will help me and I never manage to catch the agent on the WhatsApp chat in time before they close the chat!!