SHOCKING TERRIBLE SERVICE. ACCOUNTS DEPARTMENT IS PATHETIC. I DONT EVEN KNOW IF ONE CAN CANCEL AS THEY DONT ASSIST

Absolute shocking terrible service. Accounts department is not interested in assisting whatsoever. They have no knowledge of the issue at hand, give you the wrong advice. I just wanted to change my date for a debit order, not the bank details. It has taken me over a week. I have called them three to four times a day. Each accounts clerk does not know how to attend to this from telling me to go into my banking app to approve it which I tried stupidly and there was nothing there to going onto their portal. You wait over 20 minutes for your call to be answered. The accounts clerks are rude and put the phone down on you. They don't respond to emails. They are the worst service provider in South Africa. I am posting this in the hope that they will respond to my query but I am not hopeful as i see that they don't even care as they dont respond to any complaints on hellopeter.