CB
Cristina B
1 reviews | Active since Aug 2012
18 Jan 2024, 16:17
Shocking "support"
DAY 5 without fibre connectivity about to end and still no contact from Supersonic/Ruantel technicians to come out even start looking at issue!
Spending my days endlessly buying mobile data so I can work and hours trying to reach someone in contact centre who can see this to resolution.
Would hate to see what the usual turnaround is if this is ESCALATED now for days. SST261062 refers. Shocking service!
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Replies (3)
Supersonic 's replyOfficial
18 Jan 2024, 16:28Hi there, we have noticed your comment and would certainly like to assist you with any unresolved issues you may have. Our support team will be in touch with you.
Supersonic 's reply18 Jan 2024, 16:28
Official
Hi there, we have noticed your comment and would certainly like to assist you with any unresolved issues you may have. Our support team will be in touch with you.
CB
Cristina B's updateReviewer Update
19 Jan 2024, 10:27This is not "any unresolved issue" It is now DAY 6 and still no resolution!!! Have been trying since 8am to get hold of someone and no success! Get a manager to attend to this NOW and get this issue resolved!!!
CB
Cristina B's update19 Jan 2024, 10:27
Reviewer Update
This is not "any unresolved issue" It is now DAY 6 and still no resolution!!! Have been trying since 8am to get hold of someone and no success! Get a manager to attend to this NOW and get this issue resolved!!!
Supersonic 's replyOfficial
19 Jan 2024, 11:00Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply19 Jan 2024, 11:00
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.