KR
Kyle R
1 reviews | Active since Jan 2019
25 Jan 2019, 10:43
Shocking Supersonic Service
Shocking customer service. I have spent 3 weeks trying to arrange installation of my line after requesting the package I would like. No matter who I speak to at the call centre, I am passed on to someone who does not help, if I am even passed on to someone as I am often passed onto a blank line. Strongly advise anyone considering using this internet service provider to find another one before experiencing their poor staff complement.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
25 Jan 2019, 12:05Hi Kyle, sincere apology for the service that you have received. Please give us a shout on social media and we would love to call and assist you. Thanks :)
Best regards,
Supersonic 's reply25 Jan 2019, 12:05
Official
Hi Kyle, sincere apology for the service that you have received. Please give us a shout on social media and we would love to call and assist you. Thanks :)
Best regards,
Supersonic 's replyOfficial
25 Jan 2019, 14:02Hi Kyle, please confirm your full name, we are having difficulties locating you on the system. Thanks :)
Best regards,
Supersonic 's reply25 Jan 2019, 14:02
Official
Hi Kyle, please confirm your full name, we are having difficulties locating you on the system. Thanks :)
Best regards,
KR
Kyle R's updateReviewer Update
09 Feb 2019, 12:13I talked to your manager 2 weeks ago. She promised to phone me the next day with a solution and she never did. I have phoned multiple times myself to attempt to get in contact with her again but I sit on hold and all my airtime is wasted (now about 120 minutes just on phone calls to SuperSonic in the last month). I even spoke to a sales rep in person who was marketing your product at my block of flats last week. I gave her my details and she was going to contact me the next day to update me on what is happening. 10 Days later, still no contact.
KR
Kyle R's update09 Feb 2019, 12:13
Reviewer Update
I talked to your manager 2 weeks ago. She promised to phone me the next day with a solution and she never did. I have phoned multiple times myself to attempt to get in contact with her again but I sit on hold and all my airtime is wasted (now about 120 minutes just on phone calls to SuperSonic in the last month). I even spoke to a sales rep in person who was marketing your product at my block of flats last week. I gave her my details and she was going to contact me the next day to update me on what is happening. 10 Days later, still no contact.
Supersonic 's replyOfficial
09 Feb 2019, 12:27Hi Kyle, we sent your request to our internal team and we will be in touch. You are also more than welcome to use our whatsapp line:+***8 for direct contact with our internal consultant team. You can use the hashtags #support #sales or #install to ensure the right assistance is provided. We apologise for the inconvenience
Best regards,
Supersonic 's reply09 Feb 2019, 12:27
Official
Hi Kyle, we sent your request to our internal team and we will be in touch. You are also more than welcome to use our whatsapp line:+***8 for direct contact with our internal consultant team. You can use the hashtags #support #sales or #install to ensure the right assistance is provided. We apologise for the inconvenience
Best regards,
Supersonic 's replyOfficial
09 Feb 2019, 12:30Please can you send us your contact info and we will contact you immediately. Thanks
Best regards,
Supersonic 's reply09 Feb 2019, 12:30
Official
Please can you send us your contact info and we will contact you immediately. Thanks
Best regards,