GE
Geoffrey E
1 reviews | Active since Jul 2015
05 Feb 2024, 15:18
Shocking Supersonic fibre
So did a review in January and received a reply which said please mail us directly and we will assist. I have done just that but as usual no reply or any assistance. Seems i have made the right call to cancel and move to a more competent provider that can provide a good service.
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Replies (2)
Supersonic 's replyOfficial
05 Feb 2024, 18:17Good day, Geoffrey,
On behalf of Supersonic, I sincerely apologise for the negative experience that you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable and appropriate steps have been introduced to prevent such from happening in the future.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience that you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable and appropriate steps have been introduced to prevent such from happening in the future.
Kind regards,
AM
Supersonic 's reply05 Feb 2024, 18:17
Official
Good day, Geoffrey,
On behalf of Supersonic, I sincerely apologise for the negative experience that you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable and appropriate steps have been introduced to prevent such from happening in the future.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience that you had. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable and appropriate steps have been introduced to prevent such from happening in the future.
Kind regards,
AM
GE
Geoffrey E's updateReviewer Update
10 Feb 2024, 11:22Good morning. I a still waiting for the email you say you sent yesterday. Please resend urgently as I need to finalise cancellation ASAP.
GE
Geoffrey E's update10 Feb 2024, 11:22
Reviewer Update
Good morning. I a still waiting for the email you say you sent yesterday. Please resend urgently as I need to finalise cancellation ASAP.