Shocking service yet again

You don’t have any way to communicate other than calling in! Why don’t you have any social media help facility. I wapp at 8am for technical support only to get a message that the wapp is experiencing technical difficulties. I called the number provided and gave up after 10min - why should I waste my minutes holding on for a human to answer. So yet again we don’t have WiFi and no one to help! Yet we have to pay for this service! Unacceptable.