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tommy M
1 reviews | Active since Aug 2023
04 Aug 2023, 13:24
Shocking service trying to get a refund.......
I Cancelled my contract THEY collected the router with their courier and then proceeded to charge me R2499.00 for a router THEY collected and I have been battling since June to get my money back with no luck.... they do not reply to mails and when you call you get someone that can not help and tells you it will be sorted out "I promise".....
DO NOT USE THEM they *******......
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
04 Aug 2023, 13:36Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply04 Aug 2023, 13:36
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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tommy M's updateReviewer Update
04 Aug 2023, 13:38with respect this is the same reply I get from your call centre staff..... THIS does not help me..... I want my money
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tommy M's update04 Aug 2023, 13:38
Reviewer Update
with respect this is the same reply I get from your call centre staff..... THIS does not help me..... I want my money
Supersonic 's replyOfficial
04 Aug 2023, 13:41Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
Supersonic 's reply04 Aug 2023, 13:41
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regard Supersonic Team
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tommy M's updateReviewer Update
04 Aug 2023, 13:42once again JUST generic reply........
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tommy M's update04 Aug 2023, 13:42
Reviewer Update
once again JUST generic reply........