KM
Kelly M
1 reviews | Active since Sept 2021
01 Sept 2021, 16:28
Shocking Service - Supersonic Fibre
Worst customer service imaginable.
We wait hours for them to respond/ answer their phones.
Cancelled fibre over 2 months ago, Supersonic will not release the line. We work from home and now cannot connect to any internet and our new ISP cannot set up due to Supersonic's incompetence.
Had a 50mb line that ran at 1mb - 15mb for the last few months hence us canceling.
Do not recommend.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
01 Sept 2021, 16:42 Good day Kelly.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply01 Sept 2021, 16:42
Official
Good day Kelly.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
KM
Kelly M's updateReviewer Update
03 Sept 2021, 09:50@Supersonic - more than a week & over 5 hours on hold and still no resolution!!!!!!
This is totally unacceptable !!! I have never dealt with a more *********** service provider before. Your customer service is non existent.
You cut our line before the end of the month and are now holding the line hostage and will not release it. We work from home and have been disconnected for more than a week with no resolution because the new ISP can do nothing until you release the line.
You need to start valuing your customers more - no wonder there are only negative reviews on your business.
This is totally unacceptable !!! I have never dealt with a more *********** service provider before. Your customer service is non existent.
You cut our line before the end of the month and are now holding the line hostage and will not release it. We work from home and have been disconnected for more than a week with no resolution because the new ISP can do nothing until you release the line.
You need to start valuing your customers more - no wonder there are only negative reviews on your business.
KM
Kelly M's update03 Sept 2021, 09:50
Reviewer Update
@Supersonic - more than a week & over 5 hours on hold and still no resolution!!!!!!
This is totally unacceptable !!! I have never dealt with a more *********** service provider before. Your customer service is non existent.
You cut our line before the end of the month and are now holding the line hostage and will not release it. We work from home and have been disconnected for more than a week with no resolution because the new ISP can do nothing until you release the line.
You need to start valuing your customers more - no wonder there are only negative reviews on your business.
This is totally unacceptable !!! I have never dealt with a more *********** service provider before. Your customer service is non existent.
You cut our line before the end of the month and are now holding the line hostage and will not release it. We work from home and have been disconnected for more than a week with no resolution because the new ISP can do nothing until you release the line.
You need to start valuing your customers more - no wonder there are only negative reviews on your business.