RM
Ronald M
1 reviews | Active since Oct 2021
25 Oct 2021, 12:04
Shocking service levels - Non-existent service levels
My fixed LTE service hasn't worked for the last 7 days. Despite spending over three hours and over R400 trying to use their contact centre they have been unable to rectify the situation. They do not have a toll-free support line.
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Replies (3)
Supersonic 's replyOfficial
25 Oct 2021, 13:50Good day Ronald.
Thank you for reaching out to Supersonic. I see that you are encountering issues with your LTE service and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I see that you are encountering issues with your LTE service and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply25 Oct 2021, 13:50
Official
Good day Ronald.
Thank you for reaching out to Supersonic. I see that you are encountering issues with your LTE service and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I see that you are encountering issues with your LTE service and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
RM
Ronald M's updateReviewer Update
25 Oct 2021, 17:33Hi Nonhlanhla, I'm still waiting for the return call you promised. Then by chance found your reply on Hello Peter. I find that rather rude!
Followed your instructions up to point 13 and then got an error message: Connection failed. The profile is invalid. please contact your service provider.
Followed your instructions up to point 13 and then got an error message: Connection failed. The profile is invalid. please contact your service provider.
RM
Ronald M's update25 Oct 2021, 17:33
Reviewer Update
Hi Nonhlanhla, I'm still waiting for the return call you promised. Then by chance found your reply on Hello Peter. I find that rather rude!
Followed your instructions up to point 13 and then got an error message: Connection failed. The profile is invalid. please contact your service provider.
Followed your instructions up to point 13 and then got an error message: Connection failed. The profile is invalid. please contact your service provider.
RM
Ronald M's updateReviewer Update
26 Oct 2021, 16:14 Hi Nonhlanhla, The agreed 24 hours have passed and the service is still not functional. Please go ahead with the cancellation of the contract. No charges are acceptable for the period when the service was unavailable. Regards, Ronald.
RM
Ronald M's update26 Oct 2021, 16:14
Reviewer Update
Hi Nonhlanhla, The agreed 24 hours have passed and the service is still not functional. Please go ahead with the cancellation of the contract. No charges are acceptable for the period when the service was unavailable. Regards, Ronald.