TK
Tyron K
1 reviews | Active since Sept 2026
01 Sept 2026, 21:09
Shocking service
I got home this evening and went on to the vumatel website to see if there was an area outage , the website confirmed this , I then called supersonic and spoke to a so called SUPERVISOR, I explained that there was no service in the area , this SUPERVISOR then argued that in the terms and conditions it states 24-72 hours to rectify the problem , after asking for the terms and conditions be sent to me so we can then discuss , it stated that area outages will be rectified in 4 -8 hours , she denied this and basically said that vumatel were lying on their website then hung up the phone , I will take this further , **** **** **** service
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Tyron K's updateReviewer Update
03 Sept 2026, 13:42I got home Tuesday and went on to the vumatel website to see if there was an area outage , the website confirmed this , I then called supersonic and spoke to a so called SUPERVISOR, I explained that there was no service in the area , this SUPERVISOR then argued that in the terms and conditions it states 24-72 hours to rectify the problem , after asking for the terms and conditions be sent to me so we can then discuss , it stated that area outages will be rectified in 4 -8 hours , she denied this and basically said that vumatel were lying on their website then hung up the phone , I will take this further , **** **** **** service ,had to call in again and spoke to a manager ,he said he would call me back , still nothing from these people , it's now Thursday I called in again and was promised a call by 10am, still nothing
TK
Tyron K's update03 Sept 2026, 13:42
Reviewer Update
I got home Tuesday and went on to the vumatel website to see if there was an area outage , the website confirmed this , I then called supersonic and spoke to a so called SUPERVISOR, I explained that there was no service in the area , this SUPERVISOR then argued that in the terms and conditions it states 24-72 hours to rectify the problem , after asking for the terms and conditions be sent to me so we can then discuss , it stated that area outages will be rectified in 4 -8 hours , she denied this and basically said that vumatel were lying on their website then hung up the phone , I will take this further , **** **** **** service ,had to call in again and spoke to a manager ,he said he would call me back , still nothing from these people , it's now Thursday I called in again and was promised a call by 10am, still nothing