SHOCKING Service!

Unbelievable service. Early last month I ask what the process is to cancel my Fibre with Supersonic. Without any follow up email, I received notification that my lines was being disconnected. I then contacted Supersonic and asked them to please not disconnect me, as I have not made any other arrangements but was enquiring about the process.

Low and behold, I don't receive an invoice and I once again contact Supersonic to enquire about that. Could give no answer. I told them I don't want my line disconnected as I work from home and need internet access. I was told it won't be disconnected.

IT HAS BEEN DISCONNECTED. I phone on Tuesday to please ask for it to be reinstated. 24 hours they told me. Today (Thursday) still nothing. I phone the client support centre and a very rude person picks up the phone. I politely ask how they are and they say FINE, without even enquiring how I am. What bad service!

I told the gentleman that my line was disconnected. He says to me "Why?" I mean really is this how call centre staff speak to customers? I then told him about my issue and he says somebody will call me. I enquired when will somebody call me?

This is my questions from an unfriendly service provider. When will my line be restored? Or can somebody confirm that my line is released and I owe nothing to Supersonic so that I can take my business elsewhere?