Shocking Service – Double Charges, Random Fees & Zero Accountability

I recently relocated and only then found out that Supersonic requires a full calendar month’s notice to cancel fibre—something that was never made clear. Because of this, I had to pay for two services simultaneously for a month, which I reluctantly accepted.

But it didn’t stop there. I was then charged: - R899 cancellation fee - R399 x 4 for two contracts over two months (R1596 total) - A random R290 fee with no explanation at all

To make matters worse, they suspended my new line at my current address—even though I’ve paid in full for this month. Why cancel the line I’m using now? It makes absolutely no sense.

I contacted support, and as expected, all they did was log a ticket to another department and tell me to wait 48–72 hours. It’s been over 4 days, and I’ve been without WiFi since Monday—and I need it for work!

At this point, it honestly feels like Supersonic has no idea what’s going on in their own system. Support is useless, the charges are confusing, and no one takes any accountability.

Ticket ID: SST704680

Supersonic, this is completely unacceptable. Fix this and restore my internet immediately.