Shocking service delivery

We’ve reported a fibre line fault (low speed) on Friday (13 Okt) and Tuesday night (17 Okt) and vumatel hasn’t even phoned us yet. They left a reply stating that both tickets were sent back to you as there were no speed tests in the tickets. I sent both speed tests on both enquiries on your whatsapp service. What is happening to your customer service. Absolutely shocking!!

We work from home. This is urgent!