LL
Lana L
1 reviews | Active since Aug 2019
27 Aug 2021, 19:53
Shocking service. A sham of a business.
I have not even signed up officially.... Thankfully no money is out my account. However their shoddy service is apparent and I have no intention of signing up with them. Problem is they've put an order in for me and as a result I can't get sorted out with a more honest and reliable company. I've sent numerous emails, whatsapps and sat on the customer "help line" only to be told that they can't help me. I'm going to lose my nut. Why can South African companies not render competent services?????
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Replies (2)
Supersonic 's replyOfficial
27 Aug 2021, 19:58Good day Lana L
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Supersonic 's reply27 Aug 2021, 19:58
Official
Good day Lana L
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I have requested one of our customer experience agents to get in touch with you.
Kind regards
SN
LL
3 hours later and I'm still listening to onhold music. Apparently my call is very important. I've supposedly been caller number 2 for over 2 hours. I want ALL queries under my name cancelled so that I can order my fibre through a competent company. Right now I'm blocked from doing so because there is an open fibre order associated with my home, which I stupidly started with before reading the MULTITUDE of negative reviews about your shoddy service. Get your act together!!!! People honestly have better things to do with their time than sit on endless phone calls listening to your annoying on-hold music. I would honestly rather watch paint dry than give you any business.
Lana L's updateReviewer Update
27 Aug 2021, 22:383 hours later and I'm still listening to onhold music. Apparently my call is very important. I've supposedly been caller number 2 for over 2 hours. I want ALL queries under my name cancelled so that I can order my fibre through a competent company. Right now I'm blocked from doing so because there is an open fibre order associated with my home, which I stupidly started with before reading the MULTITUDE of negative reviews about your shoddy service. Get your act together!!!! People honestly have better things to do with their time than sit on endless phone calls listening to your annoying on-hold music. I would honestly rather watch paint dry than give you any business.
LL
Lana L's update27 Aug 2021, 22:38
Reviewer Update
3 hours later and I'm still listening to onhold music. Apparently my call is very important. I've supposedly been caller number 2 for over 2 hours. I want ALL queries under my name cancelled so that I can order my fibre through a competent company. Right now I'm blocked from doing so because there is an open fibre order associated with my home, which I stupidly started with before reading the MULTITUDE of negative reviews about your shoddy service. Get your act together!!!! People honestly have better things to do with their time than sit on endless phone calls listening to your annoying on-hold music. I would honestly rather watch paint dry than give you any business.