EM
Eugene M
1 reviews | Active since Sept 2009
01 Nov 2022, 12:19
Shocking Service
I have been having speed issues on my 200/200MB line. 14Kb per second to download software. Reported this via email after asking for a call back, and Whatsapp. Tried phoning advertised number ***, but number is disconnected. Been told issue has been escalated to 2nd tier support yesterday at 15h00. Still waiting for someone to contact me. Cannot speak to anyone at Supersonic. Want to cancel my account with immediate effect and move to another ISP with better service. Please advise how to cancel my account if I cannot speak to anybody. Shocking, Shocking service from one of the biggest mobile operators in the country.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
01 Nov 2022, 13:29Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply01 Nov 2022, 13:29
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
EM
Eugene M's updateReviewer Update
02 Nov 2022, 13:10Can you please update me on whether my line has been activated to the correct speed.
EM
Eugene M's update02 Nov 2022, 13:10
Reviewer Update
Can you please update me on whether my line has been activated to the correct speed.
EM
Eugene M's updateReviewer Update
02 Nov 2022, 18:05Line speed currently whilst trying to download a zipped file at 113,033 KB/sec. 24 hours have come and gone. Empty promises.
EM
Eugene M's update02 Nov 2022, 18:05
Reviewer Update
Line speed currently whilst trying to download a zipped file at 113,033 KB/sec. 24 hours have come and gone. Empty promises.
EM
Eugene M's updateReviewer Update
03 Nov 2022, 13:21Okay, thanks for nothing Supersonic and MTN. 48 hours have passed and no changes to my line speed. Cancellation order stands. I do however hope that my billing at the end of this month will reflect the line speeds I have been experiencing. A reply would also be appreciated.
EM
Eugene M's update03 Nov 2022, 13:21
Reviewer Update
Okay, thanks for nothing Supersonic and MTN. 48 hours have passed and no changes to my line speed. Cancellation order stands. I do however hope that my billing at the end of this month will reflect the line speeds I have been experiencing. A reply would also be appreciated.